Medium – Ongoing Support & Maintenance

Support &
Maintenance

Ongoing assistance for your existing website

Support When You Need It

We offer a time and materials model, which means you just pay as you go for support when you need it.

Ongoing Maintenance & Enhancements

We can take care of your website content, SEO, updates or even products on a monthly or quarterly basis as well as build in features and enhancements out of your pre-purchased bucket of hours.

Minor Enhancements

Your website can be built upon at any time, we can build on enhancements and functions to your existing website.

Server Maintenance

We keep your server secure and maintained with the latest patches and updates to keep your website safe.

Training & Userguide

We’ll provide you with training in managing your website and a user guide to ensure you or any new starters are across your site.

Web Accessibility

We can conduct a review of your site to ensure it meets WCAG 2.1 Accessibility standards and guidelines.

Bugs & Fixes

Sometimes little issues or bugs can creep into your website after changes have been made, we’ll be here to investigate and fix any issues.

Custom Integrations

Having all of your systems talk to each other makes life easier and your website is no exception, we can connect to any system or software you have.

Support Team

You will get access to our support team for any help or questions you may have within your support package hours.

Support Packages

Packages to suit your support needs, when you need it.

T&M

Our Time & Materials support package allows you to pay for support when you need it.

Access our support team within business hours for any assistance or questions on your website.

Receive a response from our support team within 4 hours of your initial request, unless urgent.

Pre-Pay

Our Pre-Pay support package allows you to purchase a bucket of hours to access support when you need it.

Access our support team within business hours for any assistance or questions on your website.

Receive a response from our support team within 2 hours of your initial request, unless urgent.

By prepaying your hours, you will receive a discount and cheaper rate for support. The more hours purchased, the cheaper the rate.

Support hours can be purchased in blocks of 20 hours at a time.

Your hours include Account Management, we ensure our team are in communications with you and roadmap your hours utilisation with you.

24/7

Our Pre-Pay support package allows you to purchase a bucket of hours to access support when you need it, with 24/7 monitoring on your website.

Access our support team within business hours for any assistance or questions on your website between 7am and 10pm.

Receive a response from our support team within 1 hour of your initial request, unless urgent. With 24/7 monitoring, we will take care of any unexpected issues day or night.

By prepaying your hours, you will receive a discount and cheaper rate for support. The more hours purchased, the cheaper the rate.

Support hours can be purchased in blocks of 20 hours at a time.

Your hours include Account Management, we ensure our team are in communications with you and roadmap your hours utilisation with you.